Privacy Policy

DIDPIP PRIVACY POLICY Last updated: August 2026 Didpip respects your privacy. This Privacy Policy explains what personal information we collect, why we use it, who we may share it with and the choices and rights you have when using Didpip. It applies to Fans, Acts/Bands, Venues and other people who use or contact Didpip. --- 1. WHO WE ARE Didpip operates an online platform connecting Fans, Acts/Bands and Venues for discovering gigs, arranging performances, selling and purchasing tickets and managing related services. For the purposes of applicable UK data protection law, the operator of Didpip is responsible for the personal information described in this policy where Didpip determines how and why that information is used. Our full business/contact details are available through the Didpip website. --- 2. INFORMATION WE MAY COLLECT The information we collect depends on how you use Didpip. It may include: Account information - Name. - Email address. - Account/profile information. - Profile photograph or images. - User type. - Login/authentication information. - Account preferences. Fan information This may include: - Acts/Bands and Venues you follow. - Gigs you mark as Attending. - Ticket purchases. - Ticket history. - Reviews. - Didpip Credit transactions. - Communications with Didpip. Act/Band information This may include: - Act/Band name. - Member/profile information supplied to Didpip. - Images. - Biography. - Genre. - Performance information. - Gig history. - Booking information. - Reviews. - Payment/Stripe account status. - Cancellation/no-show information. - Dispute information. Venue information This may include: - Venue name. - Contact information. - Venue location. - Venue images and description. - Spaces/Stages. - Capacity information. - Gig information. - Booking history. - Ticket sales information. - Reviews. - Payment/Stripe account status. - Cancellation/dispute information. Booking information When Acts/Bands and Venues arrange a booking, we may record: - Booking offers. - Counter-offers. - Agreed performance fees. - Dates and times. - Venue/Space/Stage. - Booking requirements. - Messages relating to the booking. - Acceptance and confirmation information. - Changes. - Reschedules. - Cancellations. - No-show reports. - Non-payment reports. - Disputes. - Evidence. - Relevant timestamps. Didpip may maintain a permanent or long-term Booking Record where reasonably necessary for contracts, disputes, financial records, fraud prevention and platform integrity. Ticket information We may process: - Event. - Ticket type. - Ticket price. - Order reference. - Ticket holder. - Unique ticket/QR identifier. - Ticket status. - Transfers. - Refunds. - Check-in status. - Check-in time. - Door sales. - Guest-list information where applicable. Payment information Payments may be processed using third-party payment providers such as Stripe. Didpip does not normally need to store your complete card number. We may receive and retain information such as: - Payment status. - Amount. - Currency. - Transaction reference. - Stripe/payment-provider identifiers. - Refund information. - Payment method type. - Payment failure information. - Chargeback/dispute information. - Payout/transfer information. - Amounts owed. - Didpip fees and commissions. Stripe and other payment providers may independently process additional information in accordance with their own privacy policies. Communications We may retain: - Messages between users where provided through Didpip. - Support enquiries. - Support case history. - Dispute communications. - Evidence/attachments. - Communications with Didpip Admin. Technical information When you use Didpip we may automatically receive information such as: - IP address. - Device/browser information. - Login information. - Security logs. - Approximate location derived from technical information. - Cookie preferences. - Website/app activity. - Error and performance information. See our Cookie Policy for further information. --- 3. LOCATION INFORMATION Didpip may use location information to help Fans discover gigs and Venues. This may include a location you enter yourself or, where you choose to permit it, location information provided by your device/browser. You can normally refuse device location permission and search using a manually entered location instead where that functionality is available. We do not intend to continuously track users' precise physical location in the background. --- 4. WHY WE USE YOUR INFORMATION We may use personal information to: - Create and operate accounts. - Display appropriate public profiles. - Help Fans discover gigs. - Connect Acts/Bands and Venues. - Process and administer bookings. - Process ticket purchases. - Issue and validate tickets. - Process payments and refunds. - Operate Didpip Credit. - Manage cancellations and rescheduling. - Provide notifications. - Manage reviews. - Prevent ticket duplication and misuse. - Manage disputes. - Investigate no-shows and non-payment. - Provide customer support. - Maintain booking/payment records. - Prevent fraud and abuse. - Protect Didpip and its users. - Improve the service. - Comply with legal, accounting and regulatory obligations. --- 5. OUR LAWFUL BASES Under UK data protection law, we need a lawful basis for processing personal information. Depending on the circumstances, we may rely on: Contract Where processing is necessary to provide Didpip services you have requested or to take steps connected with your use of those services. For example: - Creating your account. - Processing a ticket purchase. - Managing a booking. - Providing Didpip Credit. - Processing an eligible refund. Legitimate interests Where reasonably necessary to operate, protect and improve Didpip and those interests are not overridden by your rights. Examples may include: - Fraud prevention. - Platform security. - Maintaining appropriate booking records. - Investigating misuse. - Handling disputes. - Improving Didpip. - Protecting users. Legal obligation Where information must be processed or retained to comply with applicable law. This may include financial, tax, accounting or regulatory obligations. Consent Where we specifically ask for your permission. Examples may include: - Optional analytics cookies. - Optional marketing communications. - Device location access where applicable. Where processing relies on consent, you may withdraw that consent. --- 6. PUBLIC INFORMATION Some information is intended to be publicly visible because Didpip is a gig-discovery platform. Depending on your account type and choices, this may include: - Act/Band profile. - Venue profile. - Profile images. - Gig listings. - Public reviews. - Public cancellation/reschedule status. - Other information you deliberately publish. Do not put information on a public profile that you do not want other people to see. Private financial, support, dispute and account information is not intended to be publicly displayed. --- 7. FOLLOWERS & ATTENDING Fans may follow Acts/Bands and Venues. Fans may also mark themselves as Attending a gig. These functions may be used to personalise a Fan's Gig Guide and provide relevant notifications. Didpip should clearly indicate where any follower or attendance information will be publicly visible before making it public. --- 8. WHO WE SHARE INFORMATION WITH We do not sell your personal information. We may share information where necessary with: Other Didpip users For example, information required for an Act/Band and Venue to arrange and administer a booking. Payment providers Including Stripe, where required to process payments, refunds, transfers, payouts, fraud checks and payment disputes. Technology/service providers We may use providers for: - Website/app hosting. - Databases. - Authentication. - Email delivery. - File storage. - Security. - Error monitoring. - Analytics where enabled. They should only receive information reasonably necessary to provide their service. Professional advisers Where necessary, information may be shared with accountants, legal advisers, insurers or other professional advisers. Authorities We may disclose information where required by law or where reasonably necessary to prevent or investigate fraud, crime, threats or serious misuse. --- 9. STRIPE Didpip uses Stripe for payment-related services. When you make or receive certain payments, Stripe may process information including identification, payment, bank and transaction information. Acts/Bands and Venues using Stripe Connect may also be required to provide Stripe with identity/business verification information. Some of this information may be collected directly by Stripe rather than Didpip. Didpip may receive information confirming your Stripe account/payment status without receiving all underlying verification information. --- 10. QR TICKETS & EVENT CHECK-IN Didpip may issue unique QR tickets. When a ticket is scanned, we may record: - Ticket ID. - Event. - Valid/invalid status. - Check-in status. - Date/time. - Relevant Event Staff action. This information is used to operate event entry, prevent duplicate use, resolve ticket problems and provide attendance information to the appropriate Venue/event organiser. --- 11. GUEST LISTS Venues and Acts/Bands may provide limited information about guests for event guest lists. If you add another person to a guest list, only provide information reasonably necessary for that purpose. Guest-list information should not be used for unrelated marketing without an appropriate lawful basis. --- 12. REVIEWS Reviews may be publicly visible. Professional reviews between Acts/Bands and Venues may be marked: ✓ VERIFIED DIDPIP BOOKING This indicates that Didpip has a record of an eligible booking between those users. Didpip may retain information linking a review to the underlying booking for fraud prevention and moderation purposes even where that information is not publicly displayed. --- 13. DISPUTES & EVIDENCE If a booking, payment or other dispute occurs, Didpip may retain information reasonably necessary to investigate it. This may include: - Booking history. - Messages. - Payment records. - Notification history. - Ticket/check-in information. - Uploaded evidence. - Statements from the parties. - Admin decisions. Access to dispute information should be restricted to appropriate users and authorised Didpip Admins. --- 14. SUPPORT When you contact Didpip, we may create a Support Case. We may retain: - Your contact details. - Account details. - Support reference. - Message. - Attachments. - Relevant gig/ticket references. - Replies. - Internal Admin notes. - Resolution/status information. Internal Admin notes are not intended to be visible to other users. --- 15. NOTIFICATIONS Didpip may send service-related notifications by email and/or in-app notification. These can include important messages about: - Bookings. - Tickets. - Payments. - Refunds. - Rescheduling. - Cancellations. - Disputes. - Security. - Account status. These are service communications rather than optional marketing where they are necessary to operate your account or transaction. Optional marketing communications will be handled separately where required. --- 16. HOW LONG WE KEEP INFORMATION We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, fraud-prevention, contractual and dispute-resolution requirements. Different information may therefore be kept for different periods. For example, financial transaction and booking records may need to be retained longer than ordinary website preferences or support enquiries. Where information is no longer required, we will delete or anonymise it where reasonably possible. Account deletion does not necessarily require immediate deletion of information that Didpip must lawfully or reasonably retain. --- 17. ACCOUNT CLOSURE You may request closure of your Didpip account. Where outstanding obligations exist — such as future bookings, refunds, disputes, ticket proceeds or money owed — the account may enter CLOSURE PENDING until those matters are resolved. After closure, Didpip may retain information where necessary for: - Financial/accounting requirements. - Fraud prevention. - Legal claims. - Booking records. - Disputes. - Enforcement of Didpip's Terms. Public profile information that no longer needs to remain public should be removed or anonymised where appropriate. --- 18. SECURITY We use reasonable technical and organisational measures designed to protect personal information. These may include: - Access controls. - Authentication. - Role-based permissions. - Secure payment processing. - Database security. - Logging. - Audit records. - Secure QR identifiers. - Restricted Admin access. No online service can guarantee absolute security. Users are responsible for keeping their account credentials secure and should contact Didpip if they believe their account has been compromised. --- 19. INTERNATIONAL DATA TRANSFERS Some service providers used by Didpip may process information outside the United Kingdom. Where personal information is transferred internationally, we will use appropriate safeguards where required by UK data protection law. --- 20. YOUR DATA PROTECTION RIGHTS Depending on the circumstances, UK data protection law may give you rights including: - The right to be informed about how your information is used. - The right to request access to your personal information. - The right to request correction of inaccurate information. - The right to request deletion in certain circumstances. - The right to request restriction of processing in certain circumstances. - The right to object to certain processing. - The right to data portability in certain circumstances. - Rights relating to certain automated decision-making where applicable. - The right to withdraw consent where processing relies on consent. These rights are not absolute and may depend on the circumstances. For example, Didpip may need to retain certain transaction or booking information even after an account deletion request. --- 21. MAKING A PRIVACY REQUEST To make a privacy or data-protection request, contact Didpip using the privacy/contact details provided on the website. We may need to verify your identity before providing, changing or deleting personal information. This helps prevent somebody else from obtaining or deleting your information without permission. --- 22. CHILDREN Didpip is designed primarily for people arranging, promoting, attending and purchasing tickets for live entertainment. If Didpip permits accounts or ticket purchases by children or young people, appropriate age-related privacy protections and consent requirements must be applied. Didpip should not knowingly collect more information about children than is reasonably necessary. Specific age/account rules are set out elsewhere on Didpip where applicable. --- 23. COOKIES Didpip uses cookies and similar technologies. Essential technologies may be used to provide security, authentication, payments and core functionality. Optional analytics or marketing technologies will only be used in accordance with applicable consent requirements. See the Didpip Cookie Policy for full details and controls. --- 24. AUTOMATED DECISIONS Didpip may use automated rules to assist with matters such as: - Fraud detection. - Payment processing. - Ticket validation. - Booking expiry. - Account restrictions following unpaid amounts. Where a decision has a significant effect and applicable law provides a right to human review, Didpip will provide an appropriate route to request review. --- 25. CHANGES TO THIS PRIVACY POLICY Didpip will update this Privacy Policy as the platform develops or where legal/service-provider requirements change. The latest version will be published on Didpip with the date it was last updated. Where appropriate, we may notify users about significant changes. --- 26. COMPLAINTS If you have concerns about how Didpip handles your personal information, please contact Didpip first so we can investigate. You also have the right to raise a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO). --- 27. CONTACT For questions about this Privacy Policy or how Didpip uses personal information, contact us using the privacy/contact details shown on the Didpip website.